I work in a small city with a limited staff, meaning that we are all expected to where multiple hats & to do so with a smile on our faces. In my case, I happen to be over Tourism in addition to my other duties. My tourism employee is really good at what she does in terms of marketing & promotion, but has some flaws that almost erase those positive attributes. For example, she tends to take issues with professional-related things personally that most people wouldn't. She has gotten sucked into gossip issues more than once that resulted in ugly blow-ups. Most bothersome, however, is her response when asked to do something that falls under "other duties as assigned." For example, she has a knack for writing marketing pieces and creating attractive documents that we have utilized for doing the citizen quarterly newletter and the City's annual report. Neither of these items take a lot of time and everyone is good about praising her for the efforts. But she fights doing these "other duties as assigned" tooth & nail even though our requests are minor and not time consuming.
So basically I've got an employee that is pretty good when she is doing something she likes, but has a serious attitude problem when it is one of her less fun job duties or anything extra. I feel like if I don't address it now, it is going to fester & become a cancer on the staff (if it hasn't already).
Any stories from how you've dealt with someone like this in the past or any suggestions? I'd like to keep & 'reform' her, but am not afraid to move on if needed.