Just to piss off El Guapo, let's talk about LYING REALTORS
Our office intentionlly will not give out zoning info over the phone. Too many prior "but the planner said..." stories. If the person can't make it in persally, we now only respond by fax or email. That way we have a record of the discussion. We STILL get Realtors INSISTING that I told them wrong zoning info on the phone. Never gonna happen. Never.