Customer Service Survey - Advice Needed

[Salmissra]

I'm on a brand-new committee to create and distribute a survey to our customers regarding our service. We already know the first wave will be sent out via email (developers have to submit plats online, so we have a built-in database of accounts). This is supposed to cover topics such as:

wait times :rolleyes:
accuracy of information
communication :rolleyes:
training :rolleyes:
available materials (web page, paper, etc) :rolleyes:
ordinance interpretation

Has anyone done something like this before? Any advice, examples, warnings would be greatly appreciated.

[Suburb Repairman]

I'm on a brand-new committee to create and distribute a survey to our customers regarding our service. We already know the first wave will be sent out via email (developers have to submit plats online, so we have a built-in database of accounts). This is supposed to cover topics such as:

wait times :rolleyes:
accuracy of information
communication :rolleyes:
training :rolleyes:
available materials (web page, paper, etc) :rolleyes:
ordinance interpretation

Has anyone done something like this before? Any advice, examples, warnings would be greatly appreciated.

The closest thing I've done is a general customer service/perception survey for all city services and budget priorities. It doesn't get as specific as it sounds like you are going after. If you want, I can send it as an email later on (if I can find the file ).

[Salmissra]

The closest thing I've done is a general customer service/perception survey for all city services and budget priorities. It doesn't get as specific as it sounds like you are going after. If you want, I can send it as an email later on (if I can find the file ).

That would be great. If you find the file, just send it over. Thanks!