Our city fields a lot of calls about new development, particularly the mall going in next to a failing mall. Citizens call, write into the local newspaper, and complain in person about this development, other developments, and our design standards (or lack thereof). While all this complaining goes on, many public meetings/hearings and forums continue with little attendance. We have design standard in the works for non residential development, where only the main developers/architects showed at the public meetings to discuss the standards, no citizens. Yet as I stated above, they complain in the paper and to us that we aren't doing anything.
Is this common? How many of you have large citizen involvement and how many have little involvement/high number of complaints like me.