A while back, in a thread from a galaxy far, far away, I inquired as to how well you gave presentations. This thread is similar in vein.....
Are you a good trainer / educator? Are you effective? How about the people that educated you in your workplace......what was their style, their effectiveness?
As you know, unless you have been on the plamet Bambi , this Bear is in a management position with a distribution company that operates a 200,000 square foot high-bay warehouse. Effective training is essential to our success.
Before I go on, let me say this about the difference between training and education:
In my environment I see no difference. It's just that some politically-correct HR-types want to eliminate the word "training"......as in "a well-educated workforce". This Bear still calls it training. But I digress.....
Our business has effective trainers and not-so-effective trainers. For example, take "Betty" and "Sue". Betty knows how to operate all of the machinery in the Silk Screen Printing Department. She is faster than anybody else, her image quality is great, she is efficient. But Betty cannot train for shi#. She gets easily frustrated when somebody (most of our new hires or transfers) doesn't pick it up as quickly and easily as she did. She demotivates from the word "go".
Sue is much slower in operating. Her efficiency is just average. She makes some errors, although at a tolerable level. But in the training chair she is wonderful. She takes the time to carefully go over everything that needs to be discussed. She shows the newbie how something is done and lets them do it, helping them with gentle hints as they proceed. She asks questions and makes the person being trained feel comfortable, not rushed-to-learn. She motivates the people she trains.
I mention this today, my fourth day back on the job after my long time off, because I was hit with the "Betty versus Sue" issue this afternoon. One (1) of my supervisors wanted to stick with Betty as a trainer of a new person, mainly because she felt that Betty would show the newbie how to be "a fast producer".
I supported the other Supervisor and told them that in this case Sue would do the training.
Any comments or thoughts from Cyburbians? Your workplace? Etc.?