I have some questions regarding the process that others have for handling zoning complaints.
Typically, most of our complaints are taken over the phone, with a small % taken by a resident who stops into the office. I generally take notes and then fill in one of our "Zoning Complaint Forms". We make it a practice to ask for the complainer's name, number and address, telling them that it would be kept confidential.
I am in the process of updating this form and making it much more official looking. I would like to make it a standard practice that if a resident wishes to make a complaint, that they are required to fill out the form, including their name, etc. If the form is not signed, then we would not investigate This would basically end the process of staff taking complaints via the telephone. I am also hoping that by requirnig a signature, I can stem the amount of complaints that are driven by neighborhood disputes.
I would also like to put this form online to be filled out, but I'm not sure how this would affect the signature requirement.
What are other municipalities' process as far as receiving zoning complaints?