I hope this in the right forum.
Has anyone ever had to write a public engagement plan? Before I started here, my agency had an internal study done, and one of the results of that study was concern over how we deal with the public. Although everyone acknowledges that we are doing a better job, the Board wants a formal set of policies on public engagement. I've been assigned the task and am trying to put together a plan.
Basically, if you've done one, I'd like to know how you formatted it and what you included. It's a pretty open ended project for me, but I don't want to get done and then get told that I didn't read my boss' mind correctly.