Just a question on how your departmetn deals with applciants and the responsibility placed on them to provide informationin a timely manner.
Here is the scenario, you are working through an application , you and the applicant are both aware that as the applications (OP and land division) wind through the process addtional information and revisons to the application will be required by both parties. As a representative of your municipality you ask the applicant for information, they don't respond. You do it by phone, by email and in writing, multiple times They still don't respond.
What do you do?
How much effort do you put into tracking them down?
Is it reasonable to assume they are either not working on it or don't seem to care about the delay their inaction causes?
How do you respond to politicians and sr managment grief over the applicant's lack of cooperation, when they blame you for being the problem in holding up the process?