I have a planning board secretary at work who acts completely incense when it comes to any conversation with her regarding board meetings. She starts shouting and yelling a week before board meetings even though we prepare reports for board members on time etc. She likes to scold and show how powerful she is having good relations with board members etc.
She has been on her position since 20 years and now since I am a planner in the office only for a year, she thinks she is a boss or something... I don't want to fight with her but its intolerable now and it affects my work and mental condition. Should I complain to the administrator or director? Or I should shout back to her whenever she shouts? I don't think itís a good professional environment if everyone shouts at work!
Please advice. I like my job and want to create a better work environment.