Hi: I've searched the forum threads and cannot find this topic so if it's here already, I apologize (and please redirect me!). Having recently worked for a municipality heavily enamored with business planning performance measures, it was an ongoing struggle to try to 'measure' planning. I am not talking about performance based zoning; rather, how do you know if your comprehensive plan is good? doing what was envisioned? What units of measurement do you use?
Now the typical answer is "# of development applications processed" or "number of participants at public meetings" etc. I kept getting chastised for "counting widgets" rather than "measuring outcomes." One of the things we did try was a survey of past participants in planning processes. Questions included: did you feel valued as a participant? Do you think the plan will actually be implemented by the municipality?
Anybody else dealing with this? Any good resources out there? As local governments are feeling the push to become more accountable to the public, how are we as planners dealing with it?