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Thread: Faxed applications

  1. #1
    Cyburbian btrage's avatar
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    Faxed applications

    What's everyone's view of accepting faxed applications? Not a big fan myself. Anyone have any interesting tidbits on this subject?
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  2. #2
    Unfrozen Caveman Planner mendelman's avatar
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    No. I would accept a faxed application. Is it really that difficult to mail it. Or if it needs to get there, like, now, then messenger it over.

    Faxing is usually the last effort of some applicant that dragged their feet and butted right against the application deadline. I like to stick it to them in those cases.
    I'm sorry. Is my bias showing?

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  3. #3
    Nope. I must have an original signature, not a facsimile. I will allow a faxed application to hold a docket on the agenda, but it's not going to see the light of day until I have that orginal signature.
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  4. #4
    Cyburbian cch's avatar
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    We'd always ask for the original too, but if they faxed it in by the deadline it would get on the agenda.

  5. #5
    Cyburbian Tide's avatar
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    We still use a 5 part NCR application form. We occasionally get a copied application and depending how I feel I might shoot it back with an original form for them to fill out. But if I get an application faxed to me it's like I never received it. I ignore it, these attorneys and developers know better, at least get a courier or hand deliever it yourself (plus it's kind of hard to fax a check). Same goes for a cover letter with a single set of plans that says "please look at this tell me what you think". That's what pre-ap meetings are for or you apply and give me a fee and I'll tell you what's wrong with your application.
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  6. #6
    Cyburbian Plus Whose Yur Planner's avatar
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    We requirement payment of the fees at time of application. That pretty much eliminates the faxed applications.
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  7. #7
    Cyburbian Cardinal's avatar
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    How uncommon is it for someone to want to submit a project, only to learn that they have a day or two to get it in, or have to wait another month. I usually give these people some leeway. Fax or email me the copy so it can be put on the agenda. Follow up in short order with the original. I don't find that repeat customers abuse this. In fact, since they know the system, they are usually prepared well ahead of time. The person in need is usually a community resident doing a small project and having no previous contact with the planning department. There's nothing wrong with letting a citizen think that we bent over backwards to accommodate them.
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  8. #8
    Cyburbian Planning Fool's avatar
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    We don't accept faxed or emailed applications. We must have signed originals. Most applicants have the application couriered to the office if time is an issue.
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  9. #9
    Cyburbian nerudite's avatar
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    Quote Originally posted by Cardinal View post
    How uncommon is it for someone to want to submit a project, only to learn that they have a day or two to get it in, or have to wait another month. I usually give these people some leeway. Fax or email me the copy so it can be put on the agenda. Follow up in short order with the original. I don't find that repeat customers abuse this. In fact, since they know the system, they are usually prepared well ahead of time. The person in need is usually a community resident doing a small project and having no previous contact with the planning department. There's nothing wrong with letting a citizen think that we bent over backwards to accommodate them.
    I agree... this is how I deal with it most of the time. Some jurisdictions in our area take online applications (Edmonton has a good online application program). If I were to turn around and not even take a faxed application to start the process, with a follow up original later, then my little burb would be labeled 'business unfriendly'... the favourite catch phrase of the local developers.

  10. #10
    Super Moderator luckless pedestrian's avatar
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    Since I work in a tourist/resort town, I have alot of property owners, both business and residential, that are "from away" - so I do try to accomodate them by allowing documents to be faxed with a follow up hard copy for the record - as Cardinal alludes to, we do try for some reasonable accommodations in an effort to provide customer service

    We do also require payment of the fee with the application, so the allowance for faxing isn't the whole application, it's often a sign off from the landowner that so-and-so is their representative, or it's a missing document they had forgotten to include, stuff like that...

  11. #11
    Cyburbian mike gurnee's avatar
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    I am with Cardinal and Nerudite on this. Applicants can bring in/fax the form. If incomplete or without all needed submittals, they know that they must be in the office by the day the public notice is published. The day of official notice is the drop dead time, because someone may actually come in to peruse the file.

    "Business unfrinedly"?? those words out here come from the city commission.

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