With the internet, I find myself increasingly willing to provide positive or negative feedback to retail ventures. (Although I never complete online "surveys" when they ask me to do so, e.g. Olive Garden or my car dealership's service dept).
This evening, my vitriole was directed at two department stores. One has stopped carrying petite dresses, pantsuits, and suits, and the other has only 4 racks of granny-looking dresses. The misses departments in both stores are 10 times as big with dozens of racks of these items. The other anchors in our mall carry lower-end suits and such that don't suit me at all.
I have also complained to our newspaper about delivery issues, restaurants about poor service, etc.
On the other hand, I've sent kudos to our local grocery store staff (and received a phone call from the manager thanking me), and to restaurants where I've had an exceptional experience via the service and/or the food.
Do you complain, critique, or send compliments? Or do I just have too much time on my hands?