We have a new COO here at the County who is very big on performance measures (he's ex-military, former director of our Highways & Public Works Departments). He's directed every department to come up with performance measures that will be reported on on a monthly basis (I imagine we'll stretch that to quarterly, but still).
I'm wondering if anyone has any research help and/or experience in identifying, monitoring and reporting on performance measures for the sort of comprehensive/community planning that is more community action focused than on land use petitions, project review, etc.
We do three levels of planning in my division:
1) We do community/area plans for unincorporated areas.
2) We do a lot of neighborhood/subdivision-level work with trustees, associations, residents. Much of this is in coordination with our other operation-oriented departments (Parks, Public Works, Highways, Human Services, Health).
3) We are the policy arm of the County, developing the Countywide Strategic Plan, sit on TIF commissions, research on a variety of policy issues (TOD, TIF, community reinvestment, etc.)
Any direction is much appreciated. No lead is too small.