Keeping with the recent trend of self-improvement threads, a terse front counter interaction with a young E.I in an consulting firm yesterday got me thinking about composure in the workplace. I had simply told her that she needed to take her plan (and review fees) to the Fire Department directly and that we don't distribute them. She abruptly snatched the material out of my hand and stomped at the door. She later returned with something I had given her of mine by mistake, and the secretary told me that she said something along the lines of "give this back to him". My demeanor in dealing with her certainly didn't justify this response.
I have noticed that this is unfortunately typical of my interactions with young professionals in both the public and private sector, particularly those just out of college. They seem to take everything personal and often lose their composure easily when things don't go their way. I often wonder whether this is typical of today's generation of young people or is just typical of youth/inexperience.
What does the throbbing brain think? Is today's generation of young people(whatever it is called) less capable of keeping their composure and communicating in a respectful, professional manner? If so, why?