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Thread: Special requests from public

  1. #1
    Cyburbian dandy_warhol's avatar
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    Special requests from public

    how do you handle special requests from the public such as wanting to receive an agenda for the Planning Board meetings on a regular basis?

    does your department, or do you, have a policy for such requests?


    i'm hesitant to grant such a request because of time/materials involved. plus it could set a precedent.

    granted i'm irritable and stressed so i could just be in a bad mood, but it seems to me just one more thing that i need to worry about.
    In the end, we will remember not the words of our enemies, but the silence of our friends. -Martin Luther King Jr.

  2. #2
    Cyburbian
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    I think it would be relatively easy to send out agendas via an email list or to direct people to the city website.
    If nothing else, it could be something for the interns to work on.

  3. #3
    Super Moderator luckless pedestrian's avatar
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    we have an email list we send things out if people request it in writing - we also post them on the website






    yes, if you really are feeling stuffy about it jsut say, they are posted in the hall, lady! hehehehehe

  4. #4
    Cyburbian Richmond Jake's avatar
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    Fulfill this request by instructing them to provide stamped, self-addressed envelopes.
    Annoyingly insensitive

  5. #5
    Cyburbian Joe Iliff's avatar
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    Many jurisdictions do provide a way to subscribe to an e-mail distribution of city press releases, meeting agendas, etc. If you can set that up, that is great for people to regularly want to be included in local goings-on.

    You might teach the customer about when agendas are prepared and how they are made available to the public. Might make them feel like an insider if they know the agenda is always posted online or at City Hall no later than 5PM on Friday the day before the meeting, or whatever, or public hearig notices are printed in the newspaper on a certain day.

  6. #6
    Cyburbian btrage's avatar
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    They can pick the agenda up.
    They can print it off from the website.
    They can be included in a group email.
    They can provide their own self-addressed, stamped envelope.

    I think this sums up everyone's comments and provides Joe Public with more than one option.

    Way to go Cyburbians!!!!

  7. #7
    Cyburbian
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    the City Clerk handles this in some cities

  8. #8
    Cyburbian
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    We are a little more customer friendly than the rest of you. We print off about twently extra Zoning Analysis books and Variance Analysis books for the public to consume on a first come first serve basis fifteen days prior to the meeting in question and we have it posted on the website.

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