We've had a new hire with our office for a month now and that person does not seem to be catching on as quickly as needed. The first issue is that we have several "how-to" documents, bullet-point lists and calenders of what needs to be done and the deadlines and the person is having a hard time understanding deadlines. I'm fine with questions about the material but at a certain point I begin to wonder if they've read the documentation at all (or if they can retain any information). Second issue is making the job more difficult than it needs to be under the guise of being detail oriented. To me, saying "detail oriented" means you pay attention to the details and instructions, not continually say, "I don't know where that is" when the path name is on the document your holding or "what date are those due by" when the deadlines are written down in front of them. If you ask for a file to be made for a case, you get a post-it note on the paperwork with a case number- no file, no label, nada.
How much training is needed or how much do you give before throwing in the towel? Should we begin to do small pop quizzes? On one hand I don't want the person to fail but on the other the hand you can only help a person so much before it impacts your job negatively. Advice from the throbbing brain?