Customer Service Sucks

[michaelskis]

My treo has been getting progressively more 'emotional' over the past few months, and today, it just about went swimming with the fishes. I can upgrade my phone, but I wanted to know why the blackberry I wanted was more expensive with Alltel than it was with Verizon only to learn that starting tomorrow, they will be the same price.

So, let me get this right, in less than 12 hours, I could come back into this store, buy this phone, and it will be about half the price, but I can't get that price now?

COME THE F on, am I asking too much for customer service?

[btrage]

My treo has been getting progressively more 'emotional' over the past few months, and today, it just about went swimming with the fishes. I can upgrade my phone, but I wanted to know why the blackberry I wanted was more expensive with Alltel than it was with Verizon only to learn that starting tomorrow, they will be the same price.

So, let me get this right, in less than 12 hours, I could come back into this store, buy this phone, and it will be about half the price, but I can't get that price now?

COME THE F on, am I asking too much for customer service?

Woah buddy!!.......I completely understand the frustration.

But think of it in these terms. How often does a gallon of milk sell for 3.99 at Meijer on Saturday, but then 12 hours later on Sunday it sells on sale for 2.99? You wouldn't yell at the Meijer employee because of corporate's sales for that week.

Or maybe you would. ;D

On the other hand, I have Alltel phones, and I've been told things by reps and then I'll go back three days later and get a whole different story.

[Veloise]

Alltel and Verizon are merging later this year, she typed knowingly.

[kjel]

My treo has been getting progressively more 'emotional' over the past few months, and today, it just about went swimming with the fishes. I can upgrade my phone, but I wanted to know why the blackberry I wanted was more expensive with Alltel than it was with Verizon only to learn that starting tomorrow, they will be the same price.

So, let me get this right, in less than 12 hours, I could come back into this store, buy this phone, and it will be about half the price, but I can't get that price now?

COME THE F on, am I asking too much for customer service?

They should be able to price adjust. Recently I've taken to saying "Excuse me, can you just please put down the script, listen to me, and think about this using a little common sense?"

I am having issues with ATT currently. I lost my phone two weeks ago, had to go get a new SIM card but they had problems activating it. I was informed by the tech support people that it would be an estimated 14 days for it to be resolved which is not acceptable at all. After some heated exchanged service was marginally restored but still having problems receiving calls. I call tech support and they aren't taking calls at this time! WTF? Good thing I shouted at them for free month of service before.

[rcgplanner]

AT&T angers me. I had AT&T for DSL service from the fall of 2007 until last summer. I then dropped the service and picked up cable an internet from the local cable company. This week I dropped the cable, $101/mo is not worth it for the crap that is on cable anyway, especially with sites like Hulu and my Netflix.

Since I still need internet, I went back to DSL with AT&T. Now the modem/router I bought in fall 2007 from AT&T to use their service is on the fritz. So I decide to call the customer service line to ask if they can send me a new modem. After getting the run around that the modem cant be replaced because it's out of warranty, I finally get transferred to a department that says yes they can replace my modem with the exact model I have now, 10 minutes later the guy with broken english states that he cannot replace the modem with the same model, but instead just a modem without a router or wireless capabilities. I state very calmly that will not work for how my home network is set up and how it is not fair that I have to pay for a new modem when the one I have has been used for less than 8 months in total. I finally get transferred to another department, which the automated system tells me is closed! > I SPENT OVER 90 MINUTES ON THE PHONE!!!!

Now I am on the phone again this morning not only for the modem, but also about the speed of my internet. I am paying for 3MB service, yet all my speed tests are coming back with speeds around .33MB.