I'm curious to know what folks are using in their respective agencies as a means to amass, compile, and display comments in their respective development case review processes. I recall back in the early days of planning review, typing up comments in Word and then sending this to the project planner, the process has evolved into commenting staff entering their comments directly into a system. We're currently using an Access database, but are in the process of having Accela implemented as it offers the citizen access component, tracking features, and more advanced features than a typical Access database among other things.
Not sure how common Accela is, but to me it seems like while Accela may be a fine tool for the folks on the building permitting and inspection side (who enter comments that are typically no more than a sentence, when inspecting let's say the framing on a house), the software leaves a lot to be desired in terms of entering detailed comments directly into the system. Bottom line, the review staff desire the functionality of a word processor but the program seems inherently a database first, and word processor last.
What system and approach does your agency use to enter, compile, and display commenting data as well as information on the project application?