At my last position, there was a lot of counter work. Submittals and addressing made up the most, plus throw in the other department's doing research in the archives, confused residents in the wrong place, and lots of people who thought our counter was a convenient place to stop and talk on the phone. I had to kick several people out, and they always got upset. I would just point to the "No cell phone use in the office" official posted sign, and they would shuffle off into the hall.
This position doesn't have any designated counter. Occassionally someone comes by with a question, but on the whole it's a much quieter place. I don't miss the counter at all.