I just moved into a new home, and I ordered a TV-internet package. I am having satellite TV and a DSL internet. The TV people came, put the dish on the house and we are watching TV now, they were wonderful.
The internet provider was supposed to send me a modem and I would plug it into the phone jack and computer and then follow the directions on the computer screen. Sounds pretty easy. They forgot to send the modem, so I dutifully called. I was talking to a computer and it took three different interations before I spoke to a real person. I told them that I didn't get the modem, they insisted that I did, I read them the packing slip that was included in the package they did send, which was the direction to set up the system. After 5 minutes of telling the person that I was not making this up, I would fax the packing slip to them I finally convinced them that I had not gotten the modem. They supposedly ordered the modem and then told me they would send me an email with all the information. I then asked them how was I supposed to get the email if I didn't have internet service. They didn't know what to do and they hung up on me.
I won't say what company I'm dealing with but they have no customer service.