I hadn't realized until today a very odd policy our bldg. department uses. Because of the high number of people who have no idea what they're doing and no organizational skills, the city offers to look through its files for plot plans. However there is a charge of 20$/hr until someone from the city finds it. It's usually not that big of a deal because it shouldn't take more than 15-20 min. to find one. But I still had the *huh?* reaction. We could absolutely make up any time we like, maybe it just happened to take us a full day of grueling searching.
We are also discussing changing policies for temporary signs to try and reduce the traffic of applications. One strategy (which I find very amusing and therefore support) is to have standard fees for 15, 30, 45, etc. etc. day increments. But, when businesses start trying to get a 3 day permit (which is impossible to regulate), we will allow it but charge a ridiculously expensive fee.
Any other examples of office policies where you know people are just going to scratch their heads?