So today, we had a woman call in screaming that she wants a free copy of a historic resources survey document that our office had produced last year. This particular caller is one of the 'usual suspects' - a resident who constantly has one axe or another to grind against the municipality. The printing costs for a full-color version of the document are about $75 each, depending on the number of copies to be produced. When we told her that we'd need to charge her if she wanted a copy, she went even more insane and stated that as a taxpayer, she is entitled to a free copy.
How do you deal with someone who makes such a request? Yes, she is a taxpayer, but if every taxpayer in the community requested a copy, you're talking a massive expense. FWIW the document is available in a free downloadable version from the municipality's website, but she specifically requested a bound, full color hard copy.