I woke up hungry this morning but unfortunately Junior’s antics caused me to run late enough that I wasn’t going to have time to make breakfast. I decided to stop at the McDonalds drive-thru and get an Egg McMuffin to eat on my way to work. Perhaps it was the hour of the day or the fact that I hadn’t had my coffee yet, but for whatever reason I failed to recall all the times fast food drive-thru windows have been a disaster for me. Today I got stuck behind a high maintenance customer who seemed to suffer from indecisiveness issues. It took this individual almost [/i]two minutes[/i] (yes, I happened to time it) to place their order (there were only two in the car). That may not seem like much time but sit with a watch in hand and talk to yourself for that length of time and one comes to understand that A LOT of information can be conveyed in that interval. Anywho, after taking an eternity to order it then appeared to take this individual about three times as long as most folks to pay for it (the cashier leaned forward in the window to talk to the customer two times) but the kicker was when they took FOREVER at the pick up window. I don’t know what the hell they ordered but it fit in a single bag and it appeared there were two coffees. Why this took so long I do not know. Had I known it would take so long at the pick up window I would have drove off, but they’d already got my cash and had me hooked. I should have been able to get my McMuffin and get to work with several minutes to spare, but thanks to that Bozo in front of me I end up coming in late!
This time other customers were the problem, but just as often it seems it’s the employees that are the problem. How many times have you gotten an order screwed up at the drive-thru? I would estimate they get it wrong maybe 25% of the time. Evidently that’s an acceptable percentage because – dummy me- I keep coming back for more punishment. [/rant]
Let’s hear your tales from the drive-thu: what was the most screwed up order you’ve received? (come to think of it I occasionally come out on the winning end with screwed up orders and have gotten much larger orders than what I paid for on occasion – maybe that partly explains why I keep coming back) Have YOU ever been that nightmare customer? Do you check your order in the bag, unwrapping each item and make everyone behind you waits until you’re satisfied of its accuracy? Do you try repeatedly to order things from the breakfast menu at dinner time or vice versa? I’m sure there are some here that have worked drive-thru windows themselves and can fill us in on the insider perspective – we’re particularly interested in your stories.