One of my co-workers was holding down the fort on Monday. He was actually getting quite a few calls, and he had some staff reports to finish. So, he didn't immediately return one counter call till early Afternoon.
He received a voice mail message-from the guy's MOTHER complaining that her son was "not receiving propoer customer service. "
MODERATORS NOTE: This struck me as sooooo sad I had to make a new thread of it.