Oh, here's another one. To sell alcohol in this city you need a Use Permit. Applicants go to Tax and Licensing to get the state paperwork filed and don't get an understanding they have to get into Planning to file for the UP before their 60-days is up with the state (this is mentioned to them, but not stressed). Most applicants come in with 10 days left and they don't understand why we can't get them through the public hearing process in 10 days. A lack of planning on their part does not mean an emergency on my part and if they drag their feet I shouldn't have to fast-track the case to help them out.