I am so livid I'm going to scream. We ordered pergo flooring for the nursery from Home Depot on Oct. 1st. It's supposed to be 7 day quick ship. We called on the 13th, and Pergo had shipped it on the 9th. Home Depot had no record of receiving it. So, they were going to look into it. Never heard from them. Went in there on the 16th - couldn't tell us anything. The *expediter* from HD called us on the 17th, and said it would be here at night on the 20th (yesterday). Called this morning and it's not here, but will SUPPOSEDLY be here Thursday.
The shipping company has had it for 2 weeks this Thursday. I asked if there was anything they could do for us (Home Depot or the shipping company), since it was supposed to be 7 day delivery and they said no. We can cancel the order if we want, is what they told us. THey are getting kind of rude about it, because I am sure they are getting sick of our calls, but give me a break - that's their job.
Chad and I decided to cancel the order if it's not here on Thursday, but I kind of want to just cancel it now. We are in the middle of flippen nowhere, and anywhere else would be like a 50 minutes drive, so we just went to HD. Hadn't had any problem there before. The cost at the local place was like double that of HD. As it was, it is costing us $800 just for the flooring.
Oh well, lesson learned. I will be writing to Pergo and Home Depot when this is all said and done. But, am I wrong to expect them to do something for us? I want a discount or something.