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I know how this guy feels. Dealerships can be hit or miss. I got brake work done on my Tracer at the above dealership. The car was actually worse after they did the work, but then when I returned to have them review their crappy work, I was conveniently told that there was nothing wrong with the car. They are jacka$$es. They refused to even consider taking another look at it or refund my money
I took it to an indie brake shop and they did a wonderful big repairing the shoddy work.
Maybe I should team up with this VW guy and we can go break some windows.;-)