Sorry !!!
I missed this thread, so I thought I'd let you know what's going on, as if you care. The recall is to upgrade the software to cause early warnings when the battery is getting low. The three people who have had problems probably deserved to have an emergency shutdown. They had the low battery warning and kept riding aggressively (pushing the speed limiter, going up hills and coming to abrupt stops. I've had emergency shutdown twice, after I purposely tried to runt he battery down and I did not have an incident.
The only incident I've had was when I tried to go from wet grass to a sidewalk. I hit the sidewalk head on and lost traction. The machine shut down immediately and I landed on my heat after pulling a bush over the handlebars.
I haven't decided whether to get the upgrade or not. In order to get an upgrade all I have to do is call Segway and they will send a Contact One service man by. I think the companies name is Contact One, I might be wrong. Segway has contracted with this company to provide door to door service coast to coast.
The I series machine's price dropped this week to $4,500 which signals that the early adopters have been skimmed off the top and that the p series machine will be out this month. The p series is a smaller and less expensive model.
I suspect that a software upgrade was going to happen regardless of mishaps and that Contact One is collecting performance data for analysis of the machines performance. The computer in the machine records hundreds of performance measures, which are saved for retrieval. At the SegwayFest in Chicago, they retrieved data after telling participants to write their name in the parking lot with their Segways. They could print out your course, so you could see your name. This may not sound impressive, but imagine if your car could retrace every inch of it's movement for the past year.
I was gliding near city market in Kansas City and a young lady stopped me to say that her mother has been riding her Segway to work in the Brookside neighborhood for the past couple weeks. I heard that there are at least 30 owners in Kansas City and I met a couple who are trying to open a dealership. There are dealerships or rentals businesses in at least 10 states and in Canada and France. The next 4.5 years might be very interesting.