The people who should really be fired are the customer service representatives at Ameritech. I have been waiting for eight months for a rebate on installation of my DSL. Now they won't even respond to e-mails. Of course they want me to call, so that they can transfer me from one to another, none of them help me, let me get frustrated and hang up. If you are in their territory, DO NOT USE SBC / AMERITECH!!!